Welcome to kcyun! We are thrilled to have you here.
Whether you have a question about our handcrafted collections, need assistance with an order, or want to discuss a custom piece, our team is here to help. We pride ourselves on providing excellent customer service and will get back to you as quickly as possible.
📞 Get in Touch
Please feel free to reach out to us through any of the following channels.
Contact Person: Meifang Zhou
Email: meifangZ1113@hotmail.com
Phone: +86-13613837359
Website: https://kcyun.xyz
Business Mailing Address:
Meifang Zhou
Shangshuyuan Community,No. 90 of Road Nongyedong, District Zhengdongxin, Zhengzhou,
Henan Province,
450016,
China
(Note: The address above is our business mailing address. If you need to return an item, please contact us via email first to receive the correct return shipping instructions.)
🕒 Business Hours & Response Time
- Monday – Friday: 9:00 AM – 6:00 PM (GMT+8)
- Saturday: 10:00 AM – 4:00 PM (GMT+8)
- Sunday: Closed
Response Time: We aim to respond to all emails within 24 to 48 hours during business days. If you contact us via WhatsApp, we will usually reply even faster!
💬 How Can We Help You?
Feel free to contact us for any of the following:
- Order Inquiries: Tracking your package, shipping status, or delivery updates.
- Product Questions: Sizing advice, material details, or custom order requests for our handmade jackets and dresses.
- Returns & Exchanges: Assistance with our hassle-free return process.
- Wholesale & Collaborations: Interested in carrying kcyun in your boutique? Let’s talk!
✉️ Send Us a Message
If you prefer to send a direct message, simply email us at meifangZ1113@hotmail.com with your Order Number (if applicable) and a brief description of how we can assist you.
Thank you for supporting our small business and choosing unique, handcrafted fashion!
Warm regards,
Meifang Zhou
Founder, kcyun